The AI tools were responsible for 75% of the total customer service interactions in 2023 — about 2.6 million requests — a volume that would require an additional 1,100 people on the customer service teams.
Since intensifying its use of AI in 2023, the main savings CloudWalk has been in customer service, but there has also been a financial impact with digital security, credit granting, and the development of new products.
The unicorn marks its first full year of profitability with 41% revenue increase
Owner of the InfinitePay platform, the startup also reached the milestone of 1.1 million customers
After making progress with instant payments in Brazil, the fintech plans its arrival in the US with the Jim.com
While some are still talking about reaching breakeven, CloudWalk has already closed 2023 by increasing its profit
CloudWalk reports that it closed 2023 with revenue of R$ 1.55 billion
Launched by InfinitePay, a financial services platform by CloudWalk, the account has no fees and shows the customer the real value available to them, already free of taxes or fees.
InfinitePay is in all the Brazilian territory, led by its tap-to-pay solution
The fintech is taking tap-to-pay and other technologies to merchants in the US, with plans to expand globally
An easy, secure, and private way to accept contactless payments with only an iPhone, no additional hardware needed
Vendors can use an iPhone to accept contactless payments, whether with Apple Pay, physical cards, or other digital wallets
Merchants can accept Apple Pay and other contactless payment methods using just an iPhone.
The first company to operate with Tap to Pay in Brazil is CloudWalk, which has already developed an app that will allow its customers to receive payments with the iPhone.
The 'Tap to Pay' feature, available in five other countries, including the United States and the United Kingdom, allows payments to be made with iPhones alone
Removing plastics and payment machines from the financial system significantly reduces the environmental impact
The customer base of InfinitePay using the 'tap to pay' technology grew by an average of 123% per month in 2023
Valued at USD 2.15 billion, the fintech is considering an FIDC to advance in the market
Cards and payment machines have generated more than 15,000 tons of plastic in Brazil in recent years
Report provides information on the impact of the Brazilian financial market on plastic production.
One of the latest products introduced by the Brazilian company is InfiniteTap, which turns smartphones into card processing devices
AI saves the startup's HR team over 100 hours each month; for the HR head, embracing the technology fearlessly is key
In just 10 months, InfinitePay has granted over $50 million in credit
SuperCobra will aid in controlling delinquencies and forecasting cash flow
The fintech expanded its range of solutions with cashback, loan granting, and automation of collections.
The fintech registered a record-breaking first quarter and sees its business model as attractive for listing
With a range of solutions including blockchain technology, digital banking, loans, cashback cards, and online sales, the company is reaping the rewards of this strategy.
The figures reflect the fintech’s solid expansion which, in addition to the InfinitePay card machine, offers a range of financial products to over one million clients.
The company reported a profit of USD 11 million in the first quarter of 2023, with an annual recurring revenues (ARR) totaling USD 138 million in March.
The fintech's objective is to continue scaling its products in the payment and financial areas, as well as advancing its international expansion project.
With InfiniteNitro, small and medium-sized Brazilian entrepreneurs will receive payment for their sales instantly every day of the week
InfinitePay launched its own credit card, InfiniteCard. And it is already compatible with Apple Pay and Google Pay!
The company, which already has a stablecoin tied to the Brazilian real, was licensed by the central bank of the South American country.
With InfiniteBank, the company will now offer a full range of banking and payment solutions to more than 300,000 small medium size businesses in Brazil.
InfiniteBank now operates as a digital bank, offering a range of banking and financial solutions for its users
Technology enables sales through smartphone, eliminating the famous POS machines, reducing costs and making the planet more sustainable
BRL 2 billions were saved, due to InfinitePay's fee rates, the best one in Brazil compared to the other players
CloudWalk already has half a million active wallets
Luis Silva discusses the launch of the InfinitePay card, cryptocurrencies, and venture capital investments
With this system, the Brazilian fintech aims to reach 5,000 transactions per second with cryptocurrency by the end of the year
The startup just announced the issuance of a new FIDC, valued at R$ 2.1 billion, which will be used for the advance payment of receivables from the over 500,000 SMEs using the fintech's service
CloudWalk secured an investment valuing it at $2.15 billion. The next step is to expand payment solutions to the United States and Europe
The company's valuation, reaching $2.15 billion, was led by its CEO, Luis Silva
The company aims to compete with shorter terms for retailers and relies on blockchain for modernizing the payment system
The company, whose platform integrates blockchain and AI, said the $150 million round also saw participation from investment firms DST Global, A-Star, The Hive Brazil, Plug and Play Ventures as well as Valor Capital Group.
CloudWalk raised the largest Series B in Brazil's history, securing US$190 million to accelerate its strategy of acquiring customers by charging considerably lower fees than competitors.
The fintech CloudWalk secured US$190 million in a Series B led by Coatue fund, bringing the total raised to US$206 million
Luís Silva is the founder of CloudWalk, a platform that helps retailers manage transactions. This year, he launched InfinitePay and entered the battle of payment terminals
With its own payment device, the company will advance receivables at much lower prices, which can be as low as one-fifth of competitors' rates for installment payments